Order/Event Retainer Fee
For 2025/2026 orders (servicing the DC/MD/VA area)
Service Description
Ready to Book Created by CTB for Your Next Event? If your event date is available on our calendar, you may reserve it by submitting a $100 non-refundable retainer fee. This fee secures your spot and will be applied toward your final order total. Once the retainer is received, your date is officially reserved. Orders are confirmed in the order they are received, and we’ll follow up via email to finalize the details of your custom order. Once your order is confirmed, you will receive an invoice outlining your order details. Any remaining balance for your order will be due 10 business days prior to your order date. Please note: - The $100 retainer is non-refundable. It will be applied to your order. - If your final order is less than $100, the remaining balance of the retainer will not be refunded. - If you are looking for a specific time that isn't listed, please request your desired pickup time in the comments of your booking and we will do our best to accommodate it! We look forward to creating something special for your event!
Cancellation Policy
Booking & Cancellation Policy Registration & Payment - Enrollment is confirmed only after full payment has been received. - Spaces are limited to ensure a high-quality learning experience. Once the class has reached capacity, registration will close. - By registering, participants agree to all course policies listed below. Nonrefundable & Nontransferable Payments - All payments are nonrefundable. - Payments cannot be transferred to future classes, other dates, or different courses. - Please ensure you are able to attend all scheduled sessions before completing your booking. Course Access & Participation - This is a live, online, interactive course. Participants are expected to attend each session at the scheduled time. - Class recordings (if provided) are for personal use only and may not be shared or distributed. - Participants are responsible for ensuring they have the necessary ingredients, tools, equipment, and a reliable internet connection. Materials & Downloads Upon successful registration, participants will receive: - A detailed PDF workbook with recipes, tools/equipment lists, and preparation guidance. - Links and access details for the live virtual session(s). All materials are for personal use only and may not be reproduced, sold, or redistributed. Class Changes or Cancellations (By Instructor) - In the rare event that the instructor must cancel or reschedule the course, participants will be notified immediately. - If a full cancellation occurs, participants will receive a complete refund. - If rescheduling is necessary, participants may choose to attend the new dates or opt for a full refund. No-Show Policy - Failure to attend the live sessions, for any reason, will not result in refunds or credits. - Because this is a multi-session course, partial attendance also does not qualify for refunds or partial refunds. Technical Requirements Participants are responsible for ensuring: - Access to Zoom or the designated live streaming platform. - A stable internet connection. - Working audio/video equipment for full participation. Technical issues on the participant’s end do not qualify for refunds or credits.
Contact Details
757-524-0317
info@createdbyctb.com
703 Edgewood Street Northeast, Washington, DC, USA